Nowadays due to the growing demands of today’s audiences, the need everything fast and they need things RIGHT NOW. So, as a brand how do you make sure that you engage with your audience queries fast specially the critical ones and resolve them ASAP? Introducing Chatbots, chatbots are basically bots that sit on top of a platform be it your website, your social media channel or even Whatsapp that has an ability to understand audience’s queries and respond to them without requirement of a human intervention.
With Chatbots, you can leverage conversations to not only resolve customer service requests but also drive revenue by sharing the right information at the right time as well as increase engagement rates with audiences by sharing with them content they like.
With the help of audience targeting and customer behavior (event triggers) chatbots can give the right information,to the right people at the right time to create not only better results but more importantly a delightful customer experience.